BigTac Sdn Bhd Return/Refund Policy

Please read the Return/Refund Policy stated below. I hereby agree and understand the following terms and conditions:

• 1. Payment Methods

  Customers are provided the option to pay for the services rendered by BigTac through one of the following methods:

  • 1.1.1. E-wallet (e.g., Boost, Touch ‘n Go)
  • 1.1.2. Direct online banking (FPX)
  • 1.1.3. Credit / debit card

  Collectively to be referred to as “Payment Methods”.

• 2. Refund Request

  2.1. Any refund request for the following circumstances will not be processed:

  • 2.1.1. Payment and / or purchase of our completed services
  • 2.1.2. Payment and / or purchase of our services which have been made beyond a specified timeframe (fourteen (14) days)

  2.2. Subject to paragraph 2.1 above, if there is an over-charge of the parking fee payment, Customers may request for a refund for the over-charged amount. Customers may either (i) reach out to the Parking Operator located at the premise; or (ii) contact our Customer Support Team at customerservices@thebigtac.com.

  2.3. Customers intending to apply for a refund may be required to provide us with the following information in order for us to process the refund application:

  • 2.3.1. Full name as per your identification card or passport (whichever is applicable)
  • 2.3.2. Rough estimation of your time entering and exiting our premises
  • 2.3.3. Vehicle plate number
  • 2.3.4. Payment information details such as:
  • (i) Payment Method used
  • (ii) Details of credit / debit card or Touch ‘N Go used (i.e. the first and last 4-digit numbers of the payment card used)
  • (iii) Any other relevant information in relation to the Payment Method

  2.4. Refund requests will be processed within thirty (30) business days. Our Customer Support Team will assist you on the required steps for such refund.

• 3. Contact Us

  You may contact our Officer should you have any enquiries or feedback on our policies and procedures, or if you wish to make any request, in the following manner:

  • Contact Number: 014-5144735 [Farhan]
  • Email Address: customerservices@thebigtac.com